Family Bank Branches in Kenya 2026 – Full List, Locations & Codes
If you've ever typed "Family Bank branch near me" into Google while standing outside the wrong building, you're not alone. Family Bank has grown so fast over the last decade that even long-time customers sometimes need a minute to remember whether their branch is called "Sonalux" or "Moi Avenue," or whether Kilimani and Kasarani are even in the same part of town.
This guide sorts that out. Below you'll find every Family Bank branch in Kenya organized by region, the branch codes you need for RTGS and EFT transfers, customer care contacts, and a few practical tips on avoiding banking halls altogether when you don't have to.
A quick note on who this is for: whether you're a small business owner in Nakuru trying to locate the nearest branch for a bulk cash deposit, a student in Eldoret opening your first account, or someone in the diaspora sending money to a relative in Kutus, this list covers you.
How Big Is Family Bank's Branch Network?
Family Bank started life in 1984 as Family Finance Building Society, founded by Titus Muya, who ran the institution as both chairman and CEO for its first 23 years. It converted into a fully-fledged commercial bank in May 2007, and that single decision changed everything about how fast the network could grow.
From one branch in the mid-1980s, Family Bank now operates more than 90 branches across the country, with over 20 of those in Nairobi County alone. The bank is regulated by the Central Bank of Kenya and its deposits are protected under the Kenya Deposit Insurance Corporation, which matters if you're weighing it against other commercial banks for savings or business accounts.
Its SWIFT/BIC code, useful if you're receiving money from abroad, is FABLKENA (or FABLKENAXXX for the 11-digit format that specifies a branch).
Family Bank Branches in Nairobi County
Nairobi has the densest cluster of branches, which makes sense given how much of Kenya's formal economy runs through the city. Here's where to find them.
| Branch | Location | Branch Code |
|---|---|---|
| Family Bank Towers (Head Office & Retail) | Muindi Mbingu Street / Moktar Daddar Street, CBD | 035 |
| Family Bank Towers Corporate | Muindi Mbingu Street, CBD | 068 |
| Moi Avenue | Sonalux House, Moi Avenue | 003 |
| Kenyatta Avenue | Pan Africa House, Kenyatta Avenue | 012 |
| City Hall | City Hall Way, CBD | 016 |
| River Road | River Road, CBD | 059 |
| River Road West | River Road, CBD | 058 |
| Eastleigh | Eastleigh | 099 |
| Ngara | Park Road, Ngara | 069 |
| Gikomba | Mt. Kenya Building, New Pumwani Road | 043 |
| Gikomba Area 42 | Pumwani (Majengo) | 042 |
| Industrial Area | Industrial Area, Nairobi | 031 |
| Kariobangi | Kariobangi Light Industries | 041 |
| Kasarani | Kasarani | 017 |
| Kayole | Kayole | 061 |
| Donholm | Donholm | 033 |
| Utawala | Utawala | 034 |
| JKIA | 4th Season Centre, JKIA | 010 |
| Gateway Mall | Gateway Mall, Mombasa Road | 039 |
| Kilimani | Yaya-Kobil Petrol Station, Argwings Kodhek Road | 046 |
| Dagoretti | Dagoretti | 021 |
| Westlands | Westlands | 048 |
| Kangemi | Kangemi | 030 |
| Kahawa West | Kahawa West House, Kamiti Road | 044 |
| Githurai | Githurai Roundabout | 045 |
| KTDA Retail | KTDA Plaza, Moi Avenue | 038 |
| KTDA Corporate | Moi Avenue | 065 |
| Laptrust | Nairobi CBD | 015 |
| Cargen | Nairobi CBD | 014 |
If you work in the CBD, Moi Avenue and Kenyatta Avenue tend to have the shortest queues before 10 a.m. and after 3 p.m. Kilimani and Westlands serve a lot of corporate and diaspora clients, so expect longer waits around month-end when salaries hit accounts.
Family Bank Branches in Central Kenya (Kiambu, Murang'a, Nyeri, Kirinyaga)
This region is where Family Bank has some of its deepest roots, going back to its building society days.
| Branch | County | Branch Code |
|---|---|---|
| Kiambu | Kiambu | 001 |
| Githunguri | Kiambu | 002 |
| Gatundu | Kiambu | 004 |
| Ruiru | Kiambu | 024 |
| Limuru | Kiambu | 047 |
| Kagwe | Kiambu | 049 |
| Banana | Kiambu | 051 |
| Ruaka | Kiambu | 052 |
| Wangige | Kiambu | 101 |
| Kikuyu | Kiambu | 102 |
| Thika | Kiambu | 005 |
| Thika Makongeni | Kiambu | 032 |
| Murang'a | Murang'a | 006 |
| Kangari | Murang'a | 007 |
| Kiria-ini | Murang'a | 008 |
| Kangema | Murang'a | 009 |
| Othaya | Nyeri | 011 |
| Nyeri | Nyeri | 055 |
| Karatina | Nyeri | 056 |
| Kutus | Kirinyaga | 020 |
| Kerugoya | Kirinyaga | 057 |
| Ol-Kalou | Nyandarua | 037 |
| Nyahururu | Laikipia | 023 |
| Nanyuki | Laikipia | 064 |
Family Bank Branches in the Rift Valley
| Branch | County | Branch Code |
|---|---|---|
| Nakuru Finance | Nakuru | 018 |
| Nakuru Market | Nakuru | 019 |
| Molo | Nakuru | 083 |
| Naivasha | Nakuru | 053 |
| Eldoret | Uasin Gishu | 085 |
| Eldoret West | Uasin Gishu | 082 |
| Kitale | Trans Nzoia | 093 |
| Kericho | Kericho | 022 |
| Litein | Kericho | 087 |
| Bomet | Bomet | 084 |
| Narok | Narok | 029 |
| Kajiado | Kajiado | 067 |
| Kitengela | Kajiado | 071 |
| Ongata Rongai | Kajiado | 066 |
| Kapsabet | Nandi | 097 |
| Isiolo | Isiolo | 070 |
Family Bank Branches in Nyanza and Western Kenya
| Branch | County | Branch Code |
|---|---|---|
| Kisumu Express | Kisumu | 028 |
| Kisii | Kisii | 027 |
| Nyamira | Nyamira | 026 |
| Migori | Migori | 074 |
| Bungoma | Bungoma | 077 |
| Kakamega | Kakamega | 078 |
| Mumias | Kakamega | 081 |
| Busia | Busia | 079 |
Family Bank Branches at the Coast and Eastern Kenya
| Branch | County | Branch Code |
|---|---|---|
| Mombasa Nkrumah | Mombasa | 095 |
| Mombasa Kenyatta Avenue | Mombasa | 096 |
| Mombasa Digo | Mombasa | 092 |
| Mtwapa | Kilifi | 094 |
| Malindi | Kilifi | 098 |
| Ukunda | Kwale | 091 |
| Machakos | Machakos | 073 |
| Mlolongo | Machakos | 036 |
| Kitui | Kitui | 072 |
| Wote | Makueni | 088 |
| Embu | Embu | 075 |
| Mwea | Kirinyaga | 076 |
| Meru | Meru | 063 |
| Nkubu | Meru | 062 |
| Maua | Meru | 086 |
| Chuka | Tharaka-Nithi | 054 |
Coverage this wide is unusual for a bank that started as a building society serving farmers around Kiambu. It reflects a deliberate SME-first growth strategy rather than the CBD-heavy approach some older banks still lean on.
Understanding Family Bank Branch Codes
Every branch has a three-digit code, and you'll need it whenever you're doing an RTGS transfer, filling in a cheque, or setting up a standing order that references a specific branch. The code appears right after the branch name in the tables above. If you bank at the Kilimani branch, for instance, your branch code is 046 — you'd combine that with your account number and the bank's clearing code when instructing another bank to send you money.
One thing worth knowing: your account isn't locked to the branch you opened it at. Family Bank operates on a single core banking platform, so you can walk into the Eldoret branch and withdraw cash even if your account was opened in Mombasa. The branch code mainly matters for transfers and cheque processing, not for everyday banking.
Family Bank Customer Care Contacts
- Call Centre: +254 703 095 445 / +254 703 095 000 (also reachable as 020 3252445 / 020 3252 000), open 24 hours
- Head Office: Family Bank Towers, Muindi Mbingu Street, Nairobi
- SWIFT/BIC Code: FABLKENA
For anything urgent, like a lost card or suspicious transaction, calling the centre directly is faster than waiting for a branch to open.
Do You Actually Need to Visit a Branch?
Here's something a lot of Family Bank customers don't take full advantage of: most of what used to require a branch visit can now be done from your phone or a nearby agent. That matters if you're in a smaller town without a full branch, or if you simply don't have time to queue.
| What You Need | Best Channel | Requires a Branch Visit? |
|---|---|---|
| Opening a basic account | PesaPap app or branch | Sometimes, for verification |
| Cash deposit or withdrawal | Bank agent or branch | No, agent works fine |
| Salary advance / loan application | PesaPap app | No |
| Internet banking registration | Branch only | Yes, first-time setup |
| Large cash deposits (business) | Branch | Yes, usually |
| Card replacement | Branch | Yes |
| Diaspora transfers (SWIFT) | Any Kenyan bank branch or agent | No, receiving end doesn't need a visit |
Family Bank's agent network, which runs into the thousands, plus its merchant network, handles the bulk of everyday cash transactions now. If your nearest branch is an hour's matatu ride away, check for a nearby agent first — chances are there's one closer than you think.
Frequently Asked Questions
How many Family Bank branches are there in Kenya?
Family Bank operates more than 90 branches across Kenya, with over 20 of them in Nairobi County. The network continues to grow, with recent expansion reaching marginalized areas like Isiolo in the north.
What is the Family Bank SWIFT code?
The SWIFT/BIC code is FABLKENA, or FABLKENAXXX in the extended 11-digit format used for transfers to specific branches.
Can I withdraw money from any Family Bank branch, not just my own?
Yes. Because Family Bank runs on a centralized banking system, your account works at any branch nationwide, not only the one where you opened it.
Where is the Family Bank head office located?
The head office is at Family Bank Towers on Muindi Mbingu Street in Nairobi's CBD, which also houses a retail branch.
Does Family Bank have branches outside Kenya?
Family Bank's branch network is currently focused within Kenya. For international transfers, customers use the SWIFT network through correspondent banking relationships rather than physical branches abroad.
What time do Family Bank branches open and close?
Most branches follow standard Kenyan banking hours, roughly 8:30 a.m. to 4 p.m. on weekdays, with some CBD and mall branches offering extended or Saturday hours. It's worth calling ahead, since hours can vary by branch.
